WE ARE HERE TO HELP
Open the support form by clicking on the green button to contact us
Can’t find what you need? Our customer care team is here
Most questions can be answered by searching our faq list
How do I reset my password?
Click on the forgot your password link and we will email you a pin to reset your password. Once you receive this pin, enter it in the following screen in the app.
How do I share my design?
You can share your design with another VR Gardens account by going to the saved designs page and clicking share. Or it can be done by clicking info then share.
On desktop: enter the email address for the other VR Gardens account and they will get a notification that you’ve shared a garden with them.
On mobile: you can share via Facebook or use the standard sharing options for your device. There, you can select the one you want to use.
How do I unlock everything?
If there are designs or items which you want to use but cannot access, then you will need to upgrade your VR Gardens account, after which all items, designs and features will be available.
Why can’t I log in?
Please double check the spelling of your email address and password. If this does not work, try the forgot your password link. If you’re still having issues then you can contact support here.
What is VR Mode?
VR Mode means virtual reality mode. It allows you to see your design in virtual reality with the use of a VR headset or on a VR-enabled mobile device.
Can I use VR Mode on my mobile device?
If you have a VR-compatible Android phone or iPhone it will work.
What mobile devices are VR-enabled?
You can see if your phone is VR-ready at www.bouncegeek.com
What VR headsets run VR Gardens?
The headsets that support VR Gardens are the Oculus Rift consumer edition and any Cardboard VR device for mobile. To see PC requirements for the Oculus Rift headsets, please visit www.oculus.com
HTC Vive and Gear VR are coming soon.
How do I know the measurements are correct?
We have fully tested our algorithm in conjunction with our measurement feature, and are confident in the results. We believe we are 90% accurate, however, we do advise all users to double-check measurements before starting any construction activities.
How do I purchase designs?
You can purchase designs by upgrading your account.
How do I purchase items?
You can purchase items by upgrading your account.
How do I cancel my subscription?
If you signed up for your subscription through the Google Play Store open the app or go to play.google.com and then: Menu > Account > Subscriptions > Select Cancel on VR Gardens.
It is not currently possible to use the subscription payment method in our iOS iPhone app.
If you signed up for your subscription through the dekstop app or web app there will be details in your receipt email. Or you can email firstname.lastname@example.org and we’ll handle it for you.
What are bundles?
Bundles are themed 3-item packs that you can purchase to add to your garden design. Once they’ve been purchased they will be added to the item categories in your app or you can find them again through the bundles shop.
I keep getting notifications from the app, how can I stop them?
You can manage your notifcations by clicking on the user profile at the top right of the app home page.